Contact information
Contact Us
We keep things simple — including how you reach us. Whether you have a question about one of our minimal watches, need help with an order, or just want to know which watch might suit your wrist best, we're here and happy to help.
Real people read every message. You won't reach a bot here.
Get in Touch
The most reliable way to reach us is by email. We aim to respond to every enquiry within 48 hours on business days.
Whether you're asking about sizing, our women's or men's watches, a gift watch for someone special, or the status of an existing order — send us a message and we'll get back to you promptly.
Phone
Prefer to speak with someone directly? You're welcome to call us during business hours.
Business Hours
- Monday – Friday: 9:00 AM – 6:00 PM (GMT/BST, United Kingdom)
- Saturday – Sunday: Closed
Messages received outside of business hours will be picked up on the next working day. We aim to respond to all email enquiries within 48 hours.
Business Address
Poviko LTD
20 Wenlock Road
London, N1 7GU
United Kingdom
Company number: 17271262
What We Can Help With
Not sure what to ask? Here are some of the things our team regularly assist with:
- Questions about our women's watches, men's watches, or classic and minimal watch styles
- Help choosing a gift watch for a specific occasion or recipient
- Order tracking and delivery timescales
- Shipping queries — including our free worldwide shipping policy
- Returns, exchanges, and after-sales support
- General product and sizing guidance
Shipping at a Glance
We offer free standard shipping worldwide with no minimum spend. Orders are processed within 1–3 business days. Estimated delivery times are as follows:
- United Kingdom: 10–13 business days (Royal Mail)
- United States: 5–9 business days (USPS)
- Australia: 13–17 business days (Australia Post)
- Rest of World: 13–17 business days
If you have a question about your delivery that isn't answered in your order confirmation, drop us a line at support@poviko.com and we'll look into it for you.
A Note on Response Times
We read every message personally. Our team is small and considered — much like the watches we make — and we take the time to give you a thoughtful, useful response rather than a rushed one.
You can expect to hear from us within 48 hours on any business day. If you contact us over the weekend, we'll be in touch from Monday morning.
Reach Us Directly
For the fastest response, contact us at support@poviko.com or call us on +44 7418 608259 during business hours (Monday–Friday, 9:00 AM – 6:00 PM UK time).
We're here to help — quietly, efficiently, and without unnecessary fuss. Just like the watches.