Shipping policy

This Shipping & Delivery Policy explains how orders are processed, shipped, and tracked when you shop with POVIKO. By placing an order, you agree to the terms below.

1. Order Processing

1.1 Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
1.2 Orders placed after business hours or on weekends are processed on the next business day.
1.3 During high-volume periods (such as holidays or promotions), processing times may be slightly extended.

If there is a significant delay, we will contact you using the information provided at checkout.

2. Shipping Options and Costs

We offer free standard shipping on all orders to all destinations we serve, including the United States, Canada, and other international locations.

No shipping fees are charged at checkout
Available shipping options and estimated delivery times are displayed during checkout

3. Estimated Delivery Times

Delivery times begin once the order has been processed and dispatched.

Destination	Estimated Delivery Time	Courier Used
United States	5–9 business days after dispatch	USPS
Rest of the World	10–20 business days after dispatch	Local postal partners

Delivery times are estimates and may vary depending on location, customs processing, and carrier conditions.

4. Tracking Your Order

4.1 Once shipped, you will receive a confirmation email with your tracking number and tracking link.
4.2 You can check your order status anytime through your account or by contacting us.
4.3 Tracking updates may take up to 24 hours after dispatch.

If you do not receive tracking details within 3 business days, please contact us via our Contact page.

5. Couriers and Postal Services

We work with reliable carriers based on destination and availability:

United States: USPS
International: Local postal service partners

6. Customs, Duties, and Taxes (International Orders)

6.1 International orders may be subject to import duties, taxes, or customs fees depending on the destination country.
6.2 These charges are not included in product prices.
6.3 Customers are responsible for any applicable import charges upon delivery.

7. Missing, Lost, or Delayed Packages

7.1 If tracking shows “delivered” but the package is not received, please check with neighbors or your local post office.
7.2 If your order is lost, contact us within 14 business days from the estimated delivery date to initiate a carrier claim.
7.3 For delays, we recommend checking the carrier’s tracking page for the latest updates before contacting us.

8. Incorrect or Incomplete Addresses

Please ensure your shipping details are accurate before placing your order.

If an incorrect address causes delivery failure, reshipping costs may apply.
If you notice an error, contact us immediately through our Contact page before your order is shipped.