Shipping policy

At Poviko, we believe a watch should arrive the way it was designed — with care, without unnecessary complexity, and exactly when you expect it. This page covers everything you need to know about how your order travels from us to you.

Free Worldwide Shipping

Every Poviko order — whether you're choosing a minimal everyday watch for yourself or selecting a gift watch for someone you care about — ships free, worldwide, with no minimum spend required. No conditions, no thresholds, no surprises at checkout.

Order Processing Time

Once your order is placed, please allow 2–3 business days for processing before your watch is dispatched. This time is used to carefully prepare and quality-check your order. Business days are Monday through Friday, excluding UK public holidays.

You will receive a shipping confirmation email with your tracking information as soon as your order has been dispatched.

Estimated Delivery Times

The following delivery estimates begin from the date of dispatch, not the date of purchase. Please factor in the 2–3 business day processing window when planning your delivery.

United Kingdom

Carrier: Royal Mail
Estimated Delivery: 10–13 business days
Shipping Cost: Free

United States

Carrier: USPS
Estimated Delivery: 5–9 business days
Shipping Cost: Free

Australia

Carrier: Australia Post
Estimated Delivery: 13–17 business days
Shipping Cost: Free

Rest of World

Estimated Delivery: 13–17 business days
Shipping Cost: Free

Delivery estimates are provided as a guide. Occasional delays may occur due to carrier volume, customs processing, or circumstances outside our control. We appreciate your patience and will always be here to help if something takes longer than expected.

Order Tracking

Every order placed at Poviko is tracked. Without exception. Once your watch has been dispatched, you will receive a confirmation email containing your tracking number and a link to follow your parcel's journey. You can use this number directly on the relevant carrier's website — Royal Mail for UK orders and USPS for US orders.

If you have not received your tracking information within 5 business days of placing your order, please check your spam or junk folder first, then reach out to our team at support@poviko.com.

Customs Duties & Import Taxes

For international orders, your watch may be subject to customs duties, import taxes, or fees imposed by your destination country. These charges are the responsibility of the customer and are not included in your order total or shipping cost at checkout.

We recommend checking with your local customs authority before ordering if you are unsure about potential fees in your country. Poviko is not responsible for delays caused by customs processing.

Incorrect or Incomplete Shipping Addresses

Please take a moment to review your shipping address carefully before completing your order. If an incorrect or incomplete address is submitted and the parcel is returned to us or undeliverable, you may be responsible for any costs associated with reshipping.

If you notice an error in your address immediately after placing your order, contact us as soon as possible at support@poviko.com or call us at +44 7418 608259. We will do our best to make corrections before dispatch, but we cannot guarantee changes once an order has entered processing.

Lost or Damaged Parcels

We take great care in packaging every men's watch, women's watch, and gift watch that leaves our hands. In the unlikely event that your order arrives damaged or does not arrive within a reasonable timeframe beyond the estimated delivery window, please contact us promptly.

Damaged orders: Email us at support@poviko.com with your order number and clear photographs of the damage. We will assess the situation and arrange a replacement or resolution as quickly as possible.
Lost orders: If your tracking shows no movement for an extended period or your parcel is significantly overdue, contact us and we will investigate with the carrier on your behalf.

We are committed to ensuring every Poviko watch reaches you in the condition it deserves.